Property Management Fee Structure
Our transparent fee structure is based on the complexity of your tenancy arrangement:
Ongoing Management Fees (percentage of monthly rent collected):
- Single occupancy (one tenant): 4.90% + GST
- Dual occupancy (house + granny flat): 6.90% + GST
- Multi-tenancy (3+ leases / rooming house): 8.90% + GST
Letting Fee (one-time, when a new tenant is placed):
- Without renovation supervision: 1 week's rent
- With renovation supervision: 2 weeks' rent
Marketing Costs:
- REA Premier listing: $217–$280 + GST (varies by location)
- "Leased" board sign: $163 + GST
Legal/Tribunal Fees (if needed):
- VCAT debt recovery application: $170 + GST
- VCAT eviction application: $250 + GST
- Warrant of Possession: $150 + GST
- Tribunal attendance: $200 + GST
All fees are clearly outlined before engagement — no hidden charges.
Our 1:50 Management Ratio — Why It Matters
The industry standard in Melbourne is 1 property manager handling 170+ properties. At that ratio, response times are slow, maintenance gets delayed, and landlords feel ignored.
Our ratio: 1 manager to maximum 50 properties.
Behind each manager sits a 30-person support team split into four specialised departments:
- Reno Team: Pre-tenancy property preparation, ensuring compliance with Victorian Minimum Rental Standards
- Renting Team: Full-time leasing specialists handling advertising, inspections, applications, and background checks
- Ongoing Team: Post-tenancy operations — rent collection, maintenance coordination, routine inspections, VCAT preparation, lease renewals
- Local Team: On-the-ground Melbourne team for physical inspections, key handovers, and tribunal attendance
This structure means faster response times, fewer errors, and higher tenant quality — which directly translates to fewer vacancies and higher returns for landlords.
Tenant Screening — Our 4-Point System
We use a strict 4-point screening system to ensure quality tenants:
- Financial check: Rent must be 20–30% maximum of tenant's gross income. No primary Centrelink income accepted.
- Credit check: TICA and Equifax blacklist scan for previous rental defaults, VCAT tribunal orders, or outstanding debts
- Reference check: Previous landlord reference (rental history, payment reliability, property condition at exit) + employer reference (employment stability, income verification)
- Visa verification: For non-citizen applicants, visa must be valid for the entire lease term
Standard lease terms: 12 months initial, with rent review 2–3 months before expiry.
Pet policy (Victorian law): We cannot refuse pets without a documented reason. Tenants with pets are required to cover professional steam cleaning at exit and any damage beyond normal wear and tear.
Recruitment timeline: New properties typically receive applications within 3–12 days of listing. We begin advertising 5 days before the property is ready for occupancy.